This course is all about giving you the confidence and know-how to crush it in your new leadership role. You’ll learn the essential skills needed to be a standout leader who supports and motivates your team to succeed.
We’ll dive into the key behaviours and motivators that make you a more effective supervisor, plus the importance of diversity in creating an inclusive, productive, and supportive work culture. Whether you’re just stepping into leadership or looking to sharpen your skills, this program has you covered. Ready to lead with impact? Let’s go!
- Introduction to Hospitality Leadership: Understand and recognise the evolving landscape, challenges, opportunities and effective leadership of the hospitality industry.
- The Fundamentals of Effective Leadership: Explore the core qualities of successful leaders, Navigate the transition from team member to team leader and Identify personal leadership strengths and areas of growth.
- Communication and Collaboration: Master essential communication techniques for leaders, Foster a culture of active listening and navigate conflicts to build strong working relationships.
- Motivation and Team Building: Understand diverse motivators within a team, Implement strategies to inspire and engage team members and cultivate a sense of belonging and purpose.
- Embracing Diversity and Inclusion: Create an inclusive environment that celebrates differences, recognise the value of diversity in the workplace and promote equality.
- Leading Through Challenges: Develop problem-solving, decision-making, resilience in high-pressure situations and master supporting team members through change and uncertainty.
- Coaching and Performance Management: Nurture individual growth and professional development and Master the art of effective feedback and performance evaluations.
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